Frequently Asked Questions

    General Questions

  • What browsers are supported?

    • Firefox 3 or higher
    Safari 4 or higher
    Internet Explorer 7 or higher

  • Why isn't Internet Explorer 6 supported?

    • With sophisticated web 2.0 software like littlebirdtales.com, we are faced with limitations when working to adhere to IE 6. Today's standards compliant websites are based around browsers that can function with higher levels of web technologies.

  • What personal information do you require for creating an account?

    • Only a valid email address is required.

  • I have a problem with your site. How do I contact you?

    • You can us our Contact Us page to send us an email.
    You can also visit our help desk page where you can submit a request for service.

  • Is there a minimum acceptable image resolution?

    • For the best quality an image should be a minimum size of 640 x 480. Smaller images can be uploaded but the quality may suffer. There is no maximum size requirement.

  • Is there a page limit for a single tale?

    • The page allowance is only limited by how much storage space you have left. The larger the image and the longer you record, the fewer pages you will be able to create in total.

  • Is there a maximum recording time?

    • No maximum setting on this… you can record as long as there is storage space available.

  • Why is the application asking for permission to my computer's microphone and camera?

    • The littlebirdtales.com web site only uses the microphone for recording audio. Use of the microphone is completely optional to the user.Littlebirdtales.com does NOT access your computer's camera.

    By selecting allow, you are allowing the application to have access to the microphone until the application ends. You will be asked to grant access to the microphone each time you use the application unless the Remember checkbox is checked.

    However, legally, we are required to tell people that it could happen, since we cannot single out access to the mic. The way it all connects in the computer is that they are tied together, so if we are not allowed access to one, we cannot have access to the other. An easy fix, if users are worried about this, is to put a piece of tape over the lens of the camera.

  • Do you have a way for my child to draw online?

    • Yes. An alternative to scanning and uploading images/photos is to use our online art pad. When you create or edit a tale you now have the option to either draw or upload an image. If you upload an image, you can click the draw button to draw over it!

  • Can I rearrange the pages of my tale?

    • Of course! On the page to edit a page, all the pages of that tale are listed to the right. Just click on a page with your mouse and drag the page image to an new location. You can rearrange any number of pages. When you are finished, click on the Save button.

  • I exceeded my quota. Now what?

    • When you have exceeded your storage quota, you will need to delete some of your stories & images to create more space. Before deleting a story, you may want to consider purchase an MP4 of your story so you can keep it forever.

  • What is an MP4?

    • An MP4 is a file format that will play as a movie on any device that supports the MP4 format. Most devices now support MP4s so you can play your tale on your computer or smart phone. You can even create a DVD with your MP4s or host them on other sites.

  • How do I purchase an MP4?

    • To purchase an MP4, click on the My Tales tab. Each story has an icon that looks like film. Clicking on that will start the process to purchase an MP4. You will be redirected to PayPal's site where you enter your payment information and will be redirected back when completed. Once your payment has been processed, we will create your MP4. An email will be sent to your with a link to download your MP4 once your MP4 is ready.

    Gallery Questions

  • What features are provided by the Gallery?

    • Each user has a the ability to create multiple galleries to organize their images.
    Upload multiple images at once.
    Image crop.
    Image duplication.
    When working on a story, you now have the ability to select an image from your gallery to be displayed on a page.

  • Do I need to use the Gallery?

    • No. Use of the Gallery is always available.
    If you decide to not use the Gallery, you can delete all the images from the Gallery.

  • If I delete an image from the Gallery, does it effect any story where the image is already used?
  • If I delete an image from a story, does it delete the image from my Gallery?
  • If I select an image from the Gallery to be used in a story, then modify it using the art pad, does it effect the Gallery image?

    • No. Images used in your Gallery and not tied to your stories. You can delete or modify images in your Gallery or stories without one effecting the other.

  • How do I crop an image?

    • 1. Go into your Gallery and click on the image.
    2. Click on the image to go into edit mode.
    3. Click on the Crop button to the right of the image.
    4. Now you are in crop mode. To crop the image, click on the image and drag to outline the area you want to crop.
    5. When satisfied, click Save.

  • When I crop an image, does it destroy the original image?

    • No. We create a copy of the original image so you never lose the original.

  • How do I make a duplicate of an image?

    • There are serveral ways to duplicate an image.
    1. Go into your Gallery and click on the image.
    2. Click on the image to go into edit mode.
    3. Click on the Duplicate button to the right of the image.
    4. The image will be copied and the duplicate image will be displayed.

    1. In edit mode, you can click on any image and drag it to a gallery name listed on the left side.
    2. When the dragged image is over a gallery name, you will see the look of the name change to indicate that you can drop the image on it.
    3. The dropped image will be duplicated in the gallery it was dropped on.

  • How do I select an image from the Gallery to be used in my stories?

    • 1. When creating or editing a story, you have a new option for images called Galleries.
    2. When clicked, the Gallery window opens and displays all galleries that contain images.
    3. Find the image you want to add and click on it.
    4. The image will be added to the page.

  • Do images I upload or create with the art pad get saved in the Gallery?

    • Not at this time.